LEGAL - REFUND POLICY

Last Updated: October 18, 2026

This policy applies to paid Duel and Trade Royale competition entries. The Official Competition Rules state the matching, scoring, and prize terms.

Competition refunds and cancellation

  • A Duel with no matched opponent after 15 minutes receives an automatic full refund.
  • A tied Duel refunds both full entries.
  • A Royale may be cancelled until five minutes before its published start for a 50% refund. After that cutoff, the paid entry is final.
  • If a paid entry cannot compete because of a verified platform or session failure, the applicable cancellation/refund remedy is recorded in the competition ledger.

How to Request

support@drazetrading.com

Include:

  • Account email.
  • Order ID.
  • Reason.
  • Billing notes.

Billing Notes

All fees are in USD. Banks or processors may apply additional fees.